Thank you for shopping with Oscar Stocks, Soups & Sauces CC. We strive to provide you with the highest quality products and excellent customer service.
In the event that you are not satisfied with your purchase, we offer the following Refund & Return Policy:
1. Returns and Refunds
1.1 Damaged or Defective Products: If you receive a product that is damaged during transit or is defective, please contact our customer support team within 3 days from the date of delivery. We may request photographic evidence of the damage or defect to assist us in processing your request. Once verified, we will provide you with the option of a refund or replacement for the damaged or defective item.
1.2 Incorrect Items: In the rare case that you receive the wrong product, please notify us immediately upon receipt. We will arrange for the correct item to be shipped to you or issue a refund once we have received the incorrect product back.
2. Return Process
2.1 Authorization: Before returning any item, you must contact our office to make necessary arrangement.
2.2 Packaging: To ensure the safe return of the product, please package it securely. Fragile items must be appropriately cushioned to prevent damage during transit.
2.3 Return Shipping: The customer is responsible for the cost of shipping the item back to us, except in cases where the product is damaged, defective, or incorrect. We recommend using a trackable shipping method to ensure safe delivery.
3. Eligibility for Refunds
3.1 Timelines: Refunds will be processed within 3 working days from the date we receive the returned item. Please note that it may take additional time for the refund to reflect in your account, depending on your payment method and financial institution.
3.2 Condition of Item: To be eligible for a refund, the returned item must be in its original condition, unopened, and with all original packaging intact.
3.3 Non-Refundable Items: Certain products may be non-refundable for health and safety reasons, such as products that have been opened or consumed.
4. Exchanges
At this time, we do not offer direct product exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired product.
5. Contact Us
If you have any questions or concerns regarding our Refund & Return Policy, or if you need assistance with a return, please contact our customer support team at:
Email: sales@oscarsa.co.za